Contact Glyo
Email support
Tell us what happened, which iPhone and iOS version you use, and your Glyo app version. Please do not include passwords, full medical records, or information you do not want in email.
support@getglyo.appVoice, typing, and photos
Voice is unavailable
Check microphone and speech-recognition access in iOS Settings. Glyo requires on-device recognition. You can always tap to type or use a manual quick action.
A proposed entry is wrong
Edit the proposal before saving. Glyo does not save a smart-logging proposal until you confirm it.
Photo interpretation failed
Try a clear, well-lit image, or enter the details manually. Photos are sent online only when you choose Interpret photo.
You are offline
Manual logging remains available. Connected interpretation, food search, purchase checks, and cloud sync can resume when your connection returns.
Subscription and purchases
Restore a purchase
Open Glyo, go to Profile → Glyo membership, and tap Restore Purchases. Use the same Apple Account that made the purchase.
Manage or cancel
Subscriptions are billed and managed by Apple. On iPhone, open Settings → your name → Subscriptions → Glyo. Deleting the app or your Glyo account does not automatically cancel an Apple subscription.
Visit Apple billing support for payment and refund help.
Account and cloud sync
Where are my entries?
Glyo stores entries on the iPhone where you created them. Entries appear on another device only if you signed in to the same Glyo account and enabled cloud sync. Photos, conversation history, and profile preferences currently remain on the original iPhone.
Changes are waiting
Keep Glyo open with a network connection, then go to Profile → Account and tap Sync now. Your saved local entries remain available while sync is unavailable.
Sign in is unavailable
You can continue using device-only logging. Try again later from Profile → Account.
Delete your account
In Glyo, open Profile → Account → Delete account and follow the confirmation steps. The request deactivates your account immediately and cleanup continues even when Glyo is closed.
Account deletion removes cloud entries, account sessions, and Glyo’s subscription link. Limited security and deletion-status records may remain for up to 31 days. Your Apple subscription is managed separately and should be cancelled in Apple’s subscription settings if you no longer want it.
If you cannot access the app, email support@getglyo.app for assistance. We may need to verify the request belongs to you.
Delete only local information
Go to Profile → Delete local data. This removes the current iPhone space, including unsynced entries, conversation history, photos, and preferences. It does not delete cloud entries or cancel a subscription.
Privacy and permissions
Read the Glyo Privacy Policy for details about local storage, cloud sync, smart logging, Apple Health, service providers, retention, and your choices.
You can change microphone, speech, camera, photo, and calendar access in iOS Settings. Apple Health permissions are managed in the Health app or iOS Settings.
Terms
Glyo uses Apple’s Standard End User License Agreement.